Return & Refund Policy
Last Updated: August 28, 2026
At LunaSleep Home, we want you to be satisfied with your purchase.
If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must generally:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Include original packaging and applicable accessories
- Not show signs of use, washing, damage, or alteration
Certain products may not be eligible for return for health, hygiene, or other product-specific reasons. Any applicable restrictions will be disclosed on the relevant product page.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the information and determine the appropriate resolution, which may include a replacement, refund, or other reasonable solution.
How to Request a Return
Please contact us at:
Please include your order number and the reason for your return.
Do not send products back to the address listed on this website unless our customer service team has provided return instructions.
Return Shipping
Unless the product is defective, damaged, or incorrectly shipped, the customer is generally responsible for return shipping costs.
If the return is caused by an error on our part or a defective product, we will review the situation and provide appropriate return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or washed products
- Products damaged after delivery due to customer handling
- Personalized or customized products, unless defective
- Products specifically identified as final sale
- Products that cannot reasonably be returned for health or hygiene reasons
Questions
If you have questions about returns or refunds, please contact:
LunaSleep Home LLC
Email: hello@unasleephome.com
Phone: +1 (541) 802-2908
